Time and time again, we have witnessed the rise and fall of companies because of poor customer service. The fact of the matter is that we live in a world of instant communication. Customers have come to expect quick responses to their questions and they want to be able to quickly and easily interact with a human being who can provide solutions.
“Bottom line: These days more than ever, big or small, your company needs to stay connected with its customers,” says CBS Money Watch. “That means answering the phone for customer inquiries, service, and support. And we’re talking a human being or at least a super-artificially intelligent computer, not a dumb, drive-you-nuts automated phone system.”
There’s no doubt that the key to sustained long-term growth and customer loyalty is superior customer service. Especially in a down economy, we have seen companies that chose to sit on their hands and hide under a rock and later find themselves wondering where all of their customers went. So what are the most effective and efficient ways to stay connected to your customers?
According to CommPRO.biz, smartphones and tablets have conquered the business world and 285 million people are expected to use smartphones in work settings this year; 93 percent of the Fortune 500 are using iPads, or seriously considering adopting them.
“Companies are issuing phones and tablets – or taking advantage of the Bring Your Own Device (BYOD) movement – and opening their own apps stores where users can download applications that make them more productive,” says CommPRO.biz.
The most widely used apps by competitive businesses are the Google Apps & Google Apps Mobile. With these applications, you can do everything from keeping a calendar of events to document storage and even creating e-mail servers. Since these apps are web-base, you can access information from anywhere in the world, using any computer or mobile device.
This type of technology is called “cloud computing”. According to Wikipedia, end users access cloud based applications through a web browser or a light weight desktop or mobile app while the business software and data are stored on servers at a remote location. For more information, click here.
On the website, Google says that it’s web-based messaging and collaboration apps require no hardware or software and need minimal administration, creating tremendous time and cost savings for businesses.
“We’ve listened to many businesses share what’s important to them in building and growing a healthy business,” says Google. “What we’ve found is that businesses are looking for a low-cost, reliable, and secure messaging and collaboration solution that supports their business rather than challenges it. If your business finds itself identifying with some of these challenges, then you might be interested in considering the Google Apps solution for your business.”
According to Google, there are 40 million active users and four million businesses that use Google Apps. Click here to see what companies are using Google Apps.
- Cloud Sherpas Improves Google Apps Admin With Free SherpaTools Application (prweb.com)
- What is Google Apps as opposed to Regular Gmail? (adavidcreation.com)
- [Infographic] Google Apps Has Some Big Paying Clients (readwriteweb.com)
- Who Uses Google Apps? Are Large Companies Pushing It To A Billion Dollar Business? (backupify.com)
- Spanish bank to move 100,000+ employees to Google Apps (infoworld.com)
- Is it illegally anticompetitive for Google to give schools Google Apps for free? (mclear.co.uk)
- Three Reasons Apple’s iCloud Isn’t Ready for Business (entrepreneur.com)
- Survs Now Available Through Google Apps Marketplace (prweb.com)
- KnowledgeTree’s “Document Insights for Google Apps” Now Available on the Google Apps Marketplace (prweb.com)