Dear Mr. Ronald McDonald,
I am not “Lovin’ it” or even “Likin’ it” when your cashiers get my order wrong. As a matter of fact, I “hate it”.
At approximately 6 a.m. this morning, like every morning, I rushed through the drive-thru lane to get my frosty Caramel Frappe’. I was halfway down the road when I decided to take a sip of my cool refreshing sweet, gooey rush to jump-start my morning. But something was sadly wrong with my frappe. It wasn’t a frappe; it was an iced coffee.
“Ms. Good Morning Welcome to McDonalds Have a Great Day” gave me the wrong drink.
This comes just one day after a 29-year-old man refused to drive his car out of the drive-thru lane of a Brookfield, Wis. McDonalds. According to Patch.com, the customer was upset about unwanted tomatoes on his burger. The man returned to the Brookfield Square mall establishment three hours later to complain and give the employees a tongue lashing.
Hey McDonalds, I bet you were not “lovin’ it” when another one of your burger debacles became news!
Now I am not condoning behavior that I am sure traumatized those Wisconsin cashiers. But just maybe, a BIG maybe, they will pay a little more attention to their customers and check every order before they just dump food into the bag.
A simple call to the manager to complain — which I intend to do— is always the best course of action for a case of poor customer service.